All orders must be paid before shipment. Payment may be made through or by money order, certified or cashier’s check, Visa, MasterCard, Discover, American Express or MAC/Debit cards. It is the customer’s responsibility to make sure that payment is received before the order is processed and shipped. If the customer’s account is on prepay credit card status, it is the card owner’s responsibility to make sure that there is enough credit on the card to pay for the total of the orders made. Esh Foods LLC will notify the customer if the credit card is declined. Esh Foods LLC will not be held responsible for delivery status if the customer’s credit card payment is declined.

On open accounts, terms are 14 days. A 1% monthly service charge (12% annum) will be added to past due accounts. There will be a grace period of 14 days after the due date until the service charge will be added. Esh Foods LLC will not accept post-dated checks or hold checks longer than 10 days from the date of the invoice. Accounts that are not paid after 30 days will be subject to finance charges. If these terms are not met, Esh Foods LLC reserves the right to change your account to prepay status at any time, upon customer notification. Prepay status would require the customer’s order be prepaid with cash, credit card, cashier’s or certified check or money order.

A $25.00 charge will be assessed on all non-sufficient fund checks and your terms will be changed to or cashier’s or certified check, cash or money order.

Each Customer is assigned a customer number, which is shown on the invoice in the top right hand corner below the invoice number. When placing an order, please give the customer number and name or business name that the account would be under.

We would request that all returns be reported within 5 days of the customer receiving the order. Please state the customer number, invoice number, date of invoice, quantity of product and reason for the return. We request that the customer does not make any changes to the invoice or invoices. This is important to keep your account in balance.